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Mahesh

26/04/23 06:04 AM IST

SWAGAT initiative

In News
  • Prime Minister Shri Narendra Modi will participate in a programme marking 20 years of completion of the SWAGAT initiative in Gujarat.
About Swagat Initiative
  • SWAGAT (State Wide Attention on Grievances by Application of Technology) was started by the Prime Minister in April 2003, when he was the Chief Minister of Gujarat.
  • The start of the programme was driven by his belief that the foremost responsibility of a Chief Minister is to solve the problems of the people of his State.
  • With this resolve, along with the early realisation of the potential of technology to promote ease of living, the then CM Modi launched a first of its kind tech-based grievance redressal programme.
  • The main purpose of this programme was to act as a bridge between the citizens and the government using technology by solving their day-to-day grievances in a quick, efficient and time-bound manner.
Features
  • The uniqueness of SWAGAT is that it helps common man air his grievances directly to the Chief Minister.
  • It is held on the fourth Thursday of every month wherein the Chief Minister interacts with citizens for grievance redressal.
  • It has been instrumental in bridging the gap between people and government through prompt resolution of grievances.
  • Under the programme, it is ensured that every applicant is informed of the decision. Proceedings of all applications are available online. More than 99% of grievances submitted till date have been resolved.
The SWAGAT Online Programme has four components:
  • the State SWAGAT, District SWAGAT, Taluka SWAGAT and Gram SWAGAT.
  • The Chief Minister himself attends public hearings during State SWAGAT.
  • The District Collector is in charge of District SWAGAT while the Mamlatdar and a Class-1 Officer head the Taluka SWAGAT.
  • In Gram SWAGAT, citizens file the application from 1st to 10th of every month to the Talati/Mantri.
  • These are included in the Taluka SWAGAT program for redressal.
  • In addition, a Lok Fariyad program is also operational for citizens wherein they file their grievances at the SWAGAT Unit.
Source- PIB

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