Sign In
Learn bits
Schemes & Policies
Mahesh

26/04/23 06:04 AM IST

SWAGAT initiative

In News
  • Prime Minister Shri Narendra Modi will participate in a programme marking 20 years of completion of the SWAGAT initiative in Gujarat.
About Swagat Initiative
  • SWAGAT (State Wide Attention on Grievances by Application of Technology) was started by the Prime Minister in April 2003, when he was the Chief Minister of Gujarat.
  • The start of the programme was driven by his belief that the foremost responsibility of a Chief Minister is to solve the problems of the people of his State.
  • With this resolve, along with the early realisation of the potential of technology to promote ease of living, the then CM Modi launched a first of its kind tech-based grievance redressal programme.
  • The main purpose of this programme was to act as a bridge between the citizens and the government using technology by solving their day-to-day grievances in a quick, efficient and time-bound manner.
Features
  • The uniqueness of SWAGAT is that it helps common man air his grievances directly to the Chief Minister.
  • It is held on the fourth Thursday of every month wherein the Chief Minister interacts with citizens for grievance redressal.
  • It has been instrumental in bridging the gap between people and government through prompt resolution of grievances.
  • Under the programme, it is ensured that every applicant is informed of the decision. Proceedings of all applications are available online. More than 99% of grievances submitted till date have been resolved.
The SWAGAT Online Programme has four components:
  • the State SWAGAT, District SWAGAT, Taluka SWAGAT and Gram SWAGAT.
  • The Chief Minister himself attends public hearings during State SWAGAT.
  • The District Collector is in charge of District SWAGAT while the Mamlatdar and a Class-1 Officer head the Taluka SWAGAT.
  • In Gram SWAGAT, citizens file the application from 1st to 10th of every month to the Talati/Mantri.
  • These are included in the Taluka SWAGAT program for redressal.
  • In addition, a Lok Fariyad program is also operational for citizens wherein they file their grievances at the SWAGAT Unit.
Source- PIB

More Related Current Affairs View All

05 May

Key objectives of caste count

'The Union Cabinet has decided that the next Census will include questions on caste to its enumeration of India’s population, for the first time in almost a century. ' T

Read More

05 May

2 new genome-edited rice varieties

'Agriculture Minister Shivraj Singh Chouhan recently released two genome-edited varieties of rice, the first achievement of its kind in the country.' These two varieties, which

Read More

05 Mar

First-ever comprehensive survey of India’s river dolphins

'Prime Minister Narendra Modi released the results of the first-ever comprehensive population estimation of riverine dolphins – Gangetic and Indus dolphins – done in In

Read More

India’s First Ai-Driven Magazine Generator

Generate Your Custom Current Affairs Magazine using our AI in just 3 steps