Sign In
Learn bits
Polity & Governance
Mahesh

07/07/23 06:19 AM IST

National e-Governance Service Delivery Assessment (NeSDA) portal

In News
  • DARPG has developed NeSDA framework with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective.
About NeSDA framwork
  • This framework, based on the Online Service Index (OSI) of UN eGovernment Survey, has been customized for the Indian federal structure and the e-Governance landscape of the States and UTs.
  • DARPG undertakes NeSDA study biennially. This study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
  • NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.
  • Increase in e-Service Delivery
  • Rise in use of Integrated / Centralized Portals for delivery of e-Services
  • Improvement across assessment parameter scores
  • In NeSDA 2021, 1400 services across all States and UTs were assessed as compared to 872 in 2019, an increase of over 60%. 74% respondents of the nation-wide citizen survey conducted during the study had stated that they are satisfied with the e-Services provided by the States and UTs.
NeSDA Dimensions
  • Portals Coverage: All Government Portals assessed during NeSDA are classified into two categories viz., (i) State, UT, Central Ministry Portal and (ii) State, UT, Central Ministry Services Portals.
  • Focus Sectors and Mandatory Services Coverage: The NeSDA framework covers G2C and G2B services across seven sectors, viz Finance, Labour Employment, Education, Local Governance Utility Services, Social Welfare (including Health, Agriculture, Home Security), Environment (including Fire) and Tourism sectors. The framework for NeSDA 2023 proposes an expansion on focus sectors with an addition of Transport and Public Grievance.
  • Assessment Parameters: To make NeSDA framework more robust and align with global digital government trends it is proposed to include three additional assessment parameters, viz., Open Government Data (OGD), E-Participation, and Leveraging Emerging Technologies.
Source- PIB

More Related Current Affairs View All

05 May

Key objectives of caste count

'The Union Cabinet has decided that the next Census will include questions on caste to its enumeration of India’s population, for the first time in almost a century. ' T

Read More

05 May

2 new genome-edited rice varieties

'Agriculture Minister Shivraj Singh Chouhan recently released two genome-edited varieties of rice, the first achievement of its kind in the country.' These two varieties, which

Read More

05 Mar

First-ever comprehensive survey of India’s river dolphins

'Prime Minister Narendra Modi released the results of the first-ever comprehensive population estimation of riverine dolphins – Gangetic and Indus dolphins – done in In

Read More

India’s First Ai-Driven Magazine Generator

Generate Your Custom Current Affairs Magazine using our AI in just 3 steps