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Polity & Governance
Mahesh

21/06/23 06:34 AM IST

Child Helpline

In News
  • The Ministry has taken a decision of integration of Women Helpline, Child Helpline with ERSS-112 (Emergency Response Support System).
Child Services Scheme
  • Ministry under erstwhile Child Protection Services (CPS) Scheme was supporting this 24x7 helpline Childline 1098 service, through Childline India Foundation (CIF) and its partner NGOs.
  • Childline India Foundation (CIF) was the ‘MOTHER NGO’ managing this service as Childline. CIF is rendering Childline Services in 568 districts, 135 Railway Stations and 11 Bus Stands through its network of 1000+ units.
  • The response time by CIF is about 60 minutes to respond to children’s distress calls.
  • The current system however lacks interoperability with other services like Police, Fire, Ambulance which leads to loss of precious time in distress situations. Furthermore, the CIF network could cover only 568 districts which had left almost 200 districts uncovered under ChildLine.
  • Therefore, Government has taken a decision to integrate Child Helpline with ERSS-112 so that the responsibility of the administration towards children is taken over and made functional through responsible and responsive administration.
  • The Child Helpline system run in collaboration with the States and UTs will have positive effect on strengthening the Service Delivery structures under the Juvenile Justice (Care and Protection of Children) Act of 2015 as amended in 2021.
Significance
  • The technical integration with the ERSS-112 is expected to usher in seamless flow of information which will aid repatriation and restoration of children in vulnerable situations within the district, state and across the States and UTs effectively.
Source- PIB

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